This isn’t the only recipe, of course, nor is it a guarantee. Perhaps a more accurate description would be “a list of ingredients you need to have a chance of making a difference.”
To begin, it’s easier to start with three things that don’t work.
Rebels. As much as I admire people who break the rules for good reasons, their actions tend to be futile when it come to changing a company. The rocks they throw at the corporate machine tend not to make much of a dent, and eventually the rebels becomes disheartened and move on.
Grassroots movements. I want to believe that change at work can be democratic. Yet grassroots movements inevitably hit a kind of “grass ceiling.” Despite their good intentions and good will, there are limits to what they can do without changing structures and processes.
Change from the top. If it’s difficult to order your children to change behavior, it’s impossible to order thousands of adults. Yes, managers do have significant influence, and they certainly have authority to allocate resources and make certain decisions. But they cannot decide on a culture, a mindset, or the behaviors that employees will adopt.
Sustainable change isn’t just driven from the top or by rebels or grassroots efforts. It requires a bit of all three. An example that makes me optimistic about this recipe is something that’s happening at Bosch and Daimler..
Back in 2015, it was a “rebel” at Bosch who introduced Working Out Loud there. Her skill, passion, and perseverance enabled her to build a grassroots movement of several hundred people. She then inspired a rebel at Daimler to do something similar, and they continued to collaborate informally.
As the movements expanded, there were now many people - not just rebels - making their work visible and actively growing their influence. They self-organized, and purposefully and opportunistically reached out to different divisions to find places where they could integrate WOL into existing programs. Over time, WOL found its way into the Corporate Academy, the on-boarding program, mentor programs, and more.
Their latest milestone was this past October 31st, when Bosch and Daimler teamed up to jointly sponsor WOLCON18 for 400 of their employees. In attendance were two board members, the head of industrial relations (including HR) at Bosch, and the Chairman of the General Works Council at Daimler. Though they’re typically on opposite sides of the negotiating table, a photo below shows them together supporting the grassroots movements to become something much bigger (and even wearing WOL hoodies with their company’s logos on them). Daimler issued a press release about it.
"Working Out Loud proves that the digital transformation does not need to instill fear and worry. It comes down to how it is designed. If you make your work visible, you also learn what it is worth. And if you network, you find additional possibilities of belonging and recognition.
If 100 percent of all users of a new method have more fun doing their job, the method is right and makes work more humane. And as the works council, we can only support this.”
The movements now include thousands of people. What was formerly rebellious has been embraced and institutionalized. What would have been unthinkable less than a year ago is now normal, and new possibilities keep emerging.
Whatever change you’re hoping to bring about, the point is that the recipe for change really can start with you - and also that it must go beyond you. You have to connect the people who believe what you believe so you can amplify the benefits and make them visible. That’s what makes it possible to gain the management support you’ll need to scale your efforts, and to make the difference you want to make.