More good days
John Stepper John Stepper

More good days

In their first meeting, we ask them to remember a good day they had at work. The kind of day you’re eager to talk about when you get home. The kind of day where you feel alive at work.

“Your goal in this program,” we tell them, “is to have more days like that.”

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The life and death of Quality Circles
John Stepper John Stepper

The life and death of Quality Circles

In the US, at least, “quality circles are almost universally consigned to the dustbin of management techniques.”

Why? What can we do to make a good idea even better?

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