I vaguely remember when Working came out. It was 1972. I was 8 years old. Calculators were becoming popular, and people were just starting to talk about computers.
The subtitle of the book is “People talk about what they do all day and how they feel about what they do.” It’s based on over 100 interviews with people in a wide range of jobs across the US - from gravedigger to TV executive, and consists almost entirely of the words of those people. (You can also listen to the original audio recordings.)
Despite all of the changes since those interviews over four decades ago years ago, many of the themes remain the same. Perhaps primarily, there was the need to make a difference, a search for meaning.
“I think most of us are looking for a calling, not a job. Most of us…have jobs that are too small for our spirit. Jobs are not big enough for people.”
“You know you’re not doing anything, not doing a hell of a lot for anyone. Your job doesn’t mean anything. Because you’re just a little machine. A monkey could do what I do . It’s really unfair to ask someone to do that.”
“A man’s life is his work. You see humanity in a chair. It was made by some man’s hand. There’s artistry in that, and that’s what makes mankind happier. You work out of necessity, but in your work, you gotta have a little artistry too.”
Many people expressed the feeling of not being treated or respected as a full human being,
“That’s the thing you get in any business. They never talk about personal feelings. They let you know that people are of no consequence.”
“They call us professional people but they talk to us as very young, childishly. They check on us all the time.”
“These big corporations are gonna keep on growing and the people become less and less. The human being doesn’t count any more.”
Even back then, there was an awareness of the threat of technology, of dehumanization.
“You won’t know their names…You have a number - mine’s 407. You’re just an instrument.”
“It was almost like a production line. We adjusted to the machine. The last three or four years were horrible. The computer had arrived….I had no free will. I was just part of the stupid computer.”
As a result, many people felt stuck, like they had little control and few options.
“I don’t know what I’d like to do. That’s what hurts the most. That’s why I can’t quit the job. I really don’t know what talents I may have. And I don’t know where to go to find out.”
Do these themes sound familiar to you? Our needs for feeling effective and fulfilled - for meaning - aren't new. Helping people fulfill those needs is as important as ever.